Many times people ask us, what are the things that don't work in Tiguin. Here is the list of things that don't work in Tiguin and the solution for that. (In fact this list also explains why we ask so many questions before taking up the cases)

  1. Some OLD dot Matrix Printers
    1. There are few dot matrix printers for which even their Manufacturers have not released Linux drivers for their devices. 
    2. Most of the time Generic Linux drivers work. Even these generic drivers are not working with it. 
    3. Solution:
      1. There are two options - either to use a Windows PC to use that Printer OR sell that printer and buy a new modern Printer which is supported on Linux. This is a Finance Decision. (anyways, now DMP are getting outdated very fast)
      2. For this reason, we ask exact details of all the devices that are used in the organisation. So that we can recommend correct mix of Windows / Linux. 
      3. In case your Application software is compatible with only that printers and you cannot change it, then You will have to stick to MS Windows environment only. 
    4. Preventive Solution (What you should do so that this does not happen in Future):
      1. Whenever in future you buy a Printer, make sure that it is supported on Enjay Tiguin Linux. 
      2. In fact, most of the Printers in the Market nowadays in the Market are Linux compatible. 
  2. Additional Support for Some Laser Printers:
    1. There are few Laser Printers in use in market which require some additional settings for them to work in Linux. They don't work by default, but we have to do some extra settings. 
    2. Solution:
      1. We will have to update drivers and other settings so that they work properly. 
      2. Its just matter of setting, but we need to know this in advance. 
  3. Macros & Charts in MS Excel:
    1. In Tiguin Linux we recommend using KingSoft Office Suite, which does not support Macros created in MS Excel (for simple reason that MS Excel uses VBA, which is a component of Windows and cannot come with Linux).
    2. Even if we use Open Office or any other brand of office suite, Excel Macros are not supported - for the simple reason that they use VBA. 
    3. Remember: Whereas you can definitely install MS Excel in Tiguin Linux, but there is no point in doing that, because then you are not saving on Licensing costs. 
    4. If you are not sure whether you are using Macros or not, don't worry - it means that you are not using it. 
    5. Solution:
      1. If the number of users for Macros are less, then its a good idea to give them Windows PC along with MS Office. It has been or general experience that in a Organisation of 25-50 people only 1-2 will be using Macros (that too some times only for learning purpose).
      2. Another option is to Migrate to Google Apps. It does not support Excel Macros, but it has a very friendly Macros language, where you can re-write those macros.  (Most of time you can re-writing Macros takes only couple of hours / days, compare that with licensing cost).
      3. In case everybody in your organisation is using MS Excel with Macros and Charts, then you will have to stick to MS Windows + MS office environment only. 
    6. Preventive Solution:
      1. Henceforth, always invest in technologies that are open ended and brand agnostic. 
  4. I.E. Based Apps
    1. Internet Explorer is an internal component of Windows OS and it is tightly embedded into OS. You cannot run IE on Linux, both technically and Legally also. 
    2. Also bigger problem is OCX (and other MS Components) that are being used by MS I.E., You cannot have these components in Linux. 
    3. There are certain websites or web-applications (especially certain old Govt websites in India) which don't open on any other browser but IE only, that too some specific version of IE. 
    4. You may also have some ERP or any other App which requires IE, just check whether it runs on Firefox or Chrome. 
    5. Solution:
      1. In case number of users for IE are less, then its a good idea to give them MS Windows PC along with IE. This is fine for most of the organisation, because nowadays only very few Web-applications run on IE only, Otherwise most of Websites are not compatible with all the browsers. 
      2. Unfortunately in case everybody in your organisation is using IE only and cannot work without it, then you will have to stick to MS Windows environment only. 
    6. Preventive Solution
      1. Henceforth, always go for websites / web apps which are brand agnostic and open ended. 
  5. MS Outlook is not supported in Linux:
    1. Even if you could install MS outlook on Linux, there would be no advantage in Licensing costs. So we recommend using Thunderbird as a replacement for Outlook. 
    2. Migration from Outlook to Thunderbird is going to take some time and effort. That is the reason we ask for "How many users use Email and what Client. 
    3. However, we have perfect tool to migrate from MS Outlook to Thunderbird. 
    4. Solution:
      1. We will migrate your MS Outlook Profiles / PST Data to Thunderbird and help you get started with Thunderbird. 
      2. We have also tied up with Professional Training Institutes which do corporate Training on these subjects. 
      3. In case you have users who cannot move to Thunderbird (for any reasons), Unfortunately you will have to stick to MS Windows + MS Office environment for those particular users. 
    5. Preventive Solution:
      1. In this age of Cloud computing, its better to use some solutions like Google Apps (its only Rs. 125/- per user per month, which is nearly Rs. 5/- per person per day. Think on this, we spend more than that on Tea for each employee).
  6. Tally As Client Server:
    1. Many people use Tally ERP as client server application. That is they store Tally Data on Server PC and all users install Tally on their own PC. This is very inefficient way of running Tally. Its not that it does not work. But its inefficient. 
    2. Solution:
      1. We recommend using Enjay Tiguin Application Server (TAS) or Enjay Tiguin Cloud Server (TCS) to install Tally ERP and then all users access Tally ERP using RDP Client. This is extremely efficient way of running it. 
    3. Preventive Solution:
      1. Hence forth, you can even buy Thin Clients and access Tally from RDP server, its the fastest and most efficient way of running Tally ERP. 
  7. Windows Apps not supported directly on Linux:
    1. You cannot Directly install Windows APP on Linux, it has to be migrated. It requires extra time, money and resources to do this. 
    2. Even if you are using SAP (or any other ERP) this applies. 
    3. Solution:
      1. In case you have very few users who use one particular Windows App, its better idea to give them Windows PC. 
      2. in case the number of users using Windows app are more than few, we can help you migrate that Windows App to Linux, but this has to be planned properly and it takes time (and an extra cost). 
      3. We can Migrate your windows application to Linux environment. We have a specified and well defined process for the same. 
      4. But before doing it, we have to make sure that it is worth the effort for all the parties. 
    4. Preventive Solution 
      1. Henceforth, whenever you go for any Software, make sure that it is platform independence.  
  8. Active Directory is not supported on Linux:
    1. Many companies use Active Directory for centralised Authentication and Group Policies for managing Windows Desktops. You cannot use Windows AD to manage Linux Desktops. AND unfortunately there is no reasonably priced Centralised management tool available for Linux.
    2. This kind of management tool is essential when there are Large Number of PCs. Smaller teams might not require this. 
    3. Solution:
      1. Fortunately we are coming up with Enjay Tiguin Administration Console, which does almost the same thing. It provides Centralised Authentication and Management console. From this you can manage all the Linux Desktops in your organisation. 
      2. Enjay Tiguin Administration Console provides almost all the most commonly used functionalities in Group Policies and AD setup. 
      3. This is an extra add-on and it can support any Linux OS with Debian origin (like: Ubuntu, Tiguin, etc)
  9. Graphical Windows Applications
    1. Graphical Windows Apps like Corel Draw, AutoCAD & Photoshop don't run properly on Linux. Anyways there is no point in running them on Linux, because the License saving does not recommend it. 
    2. Solution:
      1. In case your team is using these software. we need to give them Windows OS which is compatible with that particular software. 
    3. Preventive Solution:
      1. In this particular case, there is no preventive solution, but we have to stick to MS Windows whenever required, because there are lots of software out there, which are specifically meant for Windows Platform only. If you are using those software you need to go for windows.
  10. DOS based Applications
    1. DOS applications are not supported on Linux. There are ways, but not recommended. 
    2. Solution
      1. So you have to provide Windows Desktops to your users who use DOS software. 
      2. In case majority of your users are using DOS software then you have to stick to MS Windows environment only. 
  11. Windows based Backup software will not work in Linux:
    1. Backup software which are specially meant for Windows won't run on Linux out of the box. 
    2. Solution
      1. We have to go for a compatible alternative in Linux OS.
      2. Proper Backup Solution is 100% possible, but it has to be planned before hand. 
  12. Some PC Hardware might not be compatible with Linux (out of the box): 
    1. Most of hardware currently available (and bought in recent years) is generally compatible with Linux OS, But sometimes some hardware might not be compatible.
    2. Solution
      1. If we have the list of hardware before hand, we can short list specific devices with possible issues. 
      2. Even if it requires some tweaking with Drivers and other system files, we will do it and prepare it before doing final installation. 
      3. Finally, if the hardware you have is absolutely not compatible with Linux, then either we have to discard the hardware and get new hardware that is compatible with Linux. OR we install MS Windows and go ahead. 
    3. Preventive Solution:
      1. Next time when you buy any kind of Hardware (desktop, laptop or Servers) make sure that it is Linux Compatible.
      2. Go for open standards rather than proprietary stuff.

If we plan properly, we can do the Migration in least effort. But this is ignored most of the times and then people face problems.