Congratulations! Thanks for selecting Enjay Synapse Solution for your Telephony requirements, which features IVR,Call reporting, Call recording,outward conference & many more features for your organization.

Everything is working fine. Happy life for your company. But what happens if your server crashes or your hard disk got damaged or upgrading server hardware. If you have only single synapse server and unfortunately it got crashed. 

You can imagine the worst situation happening in your company. Customer don't get the support & employees have the reason for not doing work & many more worst situations which are hard to handle.

What is important data in telephony server that needs to be backed up?
  • Configuration data
    • Extensions for your office, IVR,music on hold, incoming calling rule etc. which  you might have configured on the server.
    • This also includes all the customisation that you might have done.
  • Usage Data :Call Report & Recording
    • It may be your one of the reason to buy the synapse server. This information is available in form of Call reports (Database) and recording files (.wav files)

The Solution :  Enjay Backup OS License (Module)
There are  two redundancy option for you.
Enjay Provides additional OS and additional license, which can be installed on any HDD, and then that HDD can be used for backup purpose. That HDD can be used in two ways:
  • Backup hard disk in same Server (to recover from HDD crash).
  • One more backup server (to recover from entire Server Crash).

How it works:
Backup hard disk in same Server.
  1. Backup Process:
    1. Enjay Synapse Server is working on the Primary hard disk.
    2. One more HDD is attached and activated as backup HDD, where Configuration and Usage Data both are copied every 10 minutes from the main hdd.
    3. Configuration data is also backed-up every night in 7 separate folders by day names, so that at any given point of time there is last 6 days configuration available. (this helps when configuration gets messed-up and you want to revert)
    4. At present the Backup Process is done thru Back-end script activation, there is NO UI option for the same, so users / Dealers cannot activate the same. But Enjay Team member can get it done.
    5. This Backup Module is charged Extra.
  2. Recovery Process:
    1. If Primary Hard Disk fails, you can make your backup hard disk as a Primary Hard disk.
    2. Note: In case your Motherboard needs replacement, you will need to get the license file from Enjay, Which we will send you on request.
    3. Your telephony starts working within 5 minutes of downtime.
    4. Now you have made your backup hard disk as your primary hard disk.
    5. You have already removed your crashed hard disk.
  3. Next Step:
    1. Now when you get a new HDD, the Synapse OS is needed to be installed on the new HDD, for which you will have to send the HDD to Enjay - (Recommended)
    2. Alternatively we can give you an OS Image for download and then you may install it on your own - if you have the technical capabilities (Not recommended)
    3. As soon as you attach this second HDD to the server, backup process will start automatically. (No intervention required from Enjay or Client side).

Server with one more backup server.
This is useful when entire Infrastructure Disaster Recovery is required, downtime is very very low in this case.
  1. Backup Process:
    1. You have working synapse server which we called as a primary server.
    2. We put another Synapse Server, which we called as a backup server (this backup Server has the backup HDD). eg:
    3. Server A- 192.168.1.51 (Primary server)
    4. Server B- 192.168.1.101 (Backup server)
    5. Now the replication of your data from primary server to backup server will be same as the first option (ie. in case of 2 HDD).
    6. At present the Backup Process is done thru Back-end script activation, there is NO UI option for the same, so users / Dealers cannot activate the same. But Enjay Team member can get it done
  2. Recovery Process:
    1. So now if your primary server fails, you can make your backup server as a primary server.
    2. You have to remove pri line from your primary server and connect it to your backup server.
    3. Also you have to change the ip address of your backup server same as your primary server (eg. 192.168.1.51).
    4. Your backup server becomes your primary server within 5 minutes of downtime.
    5. Now, when you recovered your crashed server, it becomes your backup server.
    6. Give ip address (192.168.1.101) of your backup server to your recovered server.
  3. Next Step:
    1. Now when you get a new Synapse Server (or primary Server is up again), the Synapse OS is needed to be installed on the new HDD, for which you will have to send the HDD to Enjay - (Recommended).
    2. NOTE: if original Primary Server becomes live again, the Data sync will have to be done manually, which will be done by Enjay Team Member.
    3. Alternatively we can give you an OS Image for download and then you may install it on your own - if you have the technical capabilities (Not recommended)
    4. As soon as you attach this second HDD to the server, backup process will start automatically. (No intervention required from Enjay or Client side).