If you're trying to connect to EnjayCRM and are having problems with slowness or latency, Enjay will show you how to run a Ping test to find out where the slowness is coming from.


For Windows User:

The very first step to do is ping google from your End to check Internet speed. To do this, please follow Below Steps:

1. On the taskbar, click the Start button | select Run.

2. Type cmd in the text box.

3. Click OK. A DOS window will appear.

4. In the DOS window, type

ping google.com and press Enter, which will give you some result.

Take screen shot of it and send it to our team



The Next step you have to follow is ping Enjay Server from your End and send us screenshot for the same. To do this follow below points:

1. On the taskbar, click the Start button | select Run.

2. Type cmd in the text box.

3. Click OK. A DOS window will appear.

4. In the DOS window, type

ping crmname and press Enter, which will give you some result.


For Example: ping crm.njcrm.in


For Linux User:


To check Internet Speed

1. Open terminal (Ctrl+Alt+T) and write

2. Ping google.com and press enter 


To check CRM speed

1. Open terminal (Ctrl+Alt+T) and write

2. Ping crm_name and press enter

For Example: ping crm.njcrm.in


Take Screenshot for both the result and it to our team.