Version : 3.0
Build Version : 18111300
Release Date: 01/01/2014
This document gives details about Release Note of SugarCRM Asterisk / Synapse connector Version 3.0. SugarCRM Asterisk / Synapse connector provide integration of SugarCRM and Asterisk or SugarCRM and Synapse or SugarCRM and Free PBX or SugarCRM and Elastix or SugarCRM other Asterisk based solutions. SugarCRM Asterisk / Synapse connector can be termed as SugarCRM Asterisk integration or Asterisk SugarCRM Integration.
Features of SugarCRM Asterisk / Synapse connector :
- Caller name and number will be displayed on popup.
- Leads ,Contacts,Accounts can be created from popup.
- Unknown Number can be relate with Leads ,Contacts,Accounts from popup itself.(New)
- Voice recording file will be available directly from CRM calls
- Automatic call relates with Accounts, Contacts or leads if number already exist.
- User can add custom Dial Plan and dial out prefix as per own requirements.(New)
- User Can Transfer call, Hangup call from popup itself.(New)
- Related Account,Contact will be shown in Popup (New).
- Works with Multiple Enjay Synapse Server or Asterisk Server. (as Telephony Server)
- Works with SugarCRM as well as EnjayCRM (based on SugarCRM)
- All the previous Call not related With Contact also can relates after Creating Contact.
Bug Fixed of SugarCRM Asterisk / Synapse connector
Validation on click to call icon for not configure extension.
Remove the special character from the phone number when dialling.
Notes for the call can be saved from popup during ongoing call.
Admin User have option to search the number pattern from CRM.
Reduced Call Log Load Distribution.
Requirements for SugarCRM Asterisk / Synapse connector
JRE 1.7 on CRM Server Side.
Popup must be enabled in Browser.
Best supported Browser : Google Chrome latest version.
Mozilla Firefox version 22 and above.
How to get it & Install SugarCRM Asterisk / Synapse connector:
You have to fill form for ‘Download SugarCRM Asterisk / Synapse connector ’ from ens.net.in
You will get mail from Enjay it solutions Ltd with download link.
Download and install Connector in SugarCRM from Module Loader.
After successful installation, open Enjay Synapse Configuration in Admin module and Fill all Necessary Details(For More information see Video For SugarCRM Asterisk / Synapse connector ).
After Filling Credential go to Users module and set your Extension and select the Synapse Server, check options for Incoming call popup and Magic Dial.
Support Contact Details
Email : firstname.lastname@example.org
Skype Id: enjayconnectors
Call us on (0260) 6612912/58