Version           : 3.0
Build Version   : 13060301
Release Date   : 03 / 06 / 2013
Features Added
  • Support Module :
    • PRI Support
      • E1/T1 Status : This provides a short output which will tell lot of PRI Status.
      • E1/T1 Debug : An option for PRI line monitoring.Start & Stop monitor,download pcap and open in wireshark.
      • E1/T1 Log : Complete configuration package download.Only files which will be required for debugging is downloaded.
    • SIP Support
      • Start & Stop Monitor for SIP support. Download or mail the pcap file to view it via Wireshark.
    • Remote Support
      •  This is for getting the virtual ip for the customer.
    • Other
      • Block or Unblock Ip.
    • Checking of Unauthorized access
      • If anyone retries for max 5 times to register with wrong passwords will be blocked.
    • Voice Broadcast Changes
      • Setting of outgoing and recording number will be done from frontend via Synapse UI.
    • Call Forwarding Options in User
      • Call forwarding implemented with different options at different times.Call forwarding will work either always or a single or multiple combination of “On Unregister”,”On Busy” and “On Unanswer”.Destinations can be either a User or Ringgroup or IVR or External Number or Voicemail.
    • Round Robin strategy in Ringgroup
      • Round Robin calls a member in ringgroup in round robin fashion.Eg: If a group has 13,14,15 extensions.The first call will ring in sequence 13,14,15 if 13 attends then 14,15,13 and so on.
    • Alerts
      • Alerts can now be configured for multiple users.
      • PRI alert, Harddisk alerts & Change in User’s password included.
    • Card Detection from UI
      • If the PRI card (Sangoma )is not detected now its possible to do it from UI.
    • Outbound Conference
      • DOD number for conference.
      • Sending mail & a reminder to the members of conference, when conference is scheduled.
      • Live Status of conference with option for mute/unmute the member and kicking the member out.
      • Adding a member in an ongoing conference.
    • IVR Steps
      • IVR steps will be displayed.i.e what was done by the caller after entering to ivr.
    • Delay in Registering a User
      • This will show how much time was taken to register a user.Will act as a ping test.
    • User Creation:
      • Email address field
    • Service Restart Option:
      • Service Restart Option available for Live Status and SMB service.
    • User settings from User panel
      • Now a user can change their password,call forwarding and dnd options from their panel.
    • Email Address in Phonebook
      • Email address is now a part of phonebook which can then be used when scheduling conference.
Bugs Solved
  • Live status will be displayed properly.i.e not disappears in between.
  • Missed call report will be generated properly.
  • Ringall simultaneously for ringgroup recording & report.
  • Better reporting with virtual extensions displayed.
  • API Licence whether installed / not is displayed.
Known Issues
  • Support module will only work for Sangoma Digital Card.
  • Ring all simultaneously may not generate proper records.
  • Call Transfer Recording will be generated where it was first attended and not at the transferred agent.Report will show two calls. 
  • Whether a PRI line is connected / not may not be displayed properly for a Digium card.
  • Voicemail will not work alone.Call forwarding has to be set to voicemail.

Support Contact Details